According to Visa,

An e-commerce portal is a virtual place where the consumer can do more personalized shopping with a wide variety of options available. This whole experience has become very convenient.

The key thing with e-commerce is that it is not just splashing big but is also changing very fast, -increasing security issues. Consumer buying behavior and preferences are mutating, and also, they are getting a maze of different digital choices that were not available or even imaginable some years ago.

At vTech Solution, Inc., we agree that digital transformation is accelerating and changing the risk landscape. Hence, we are listing down some common security threats and issues that are faced by the e-commerce industry.

E-commerce Security Threats & Issues!

The e-commerce industry is exploding, and types of security attacks and threats to e-commerce have been directly been proportional to the and rise of this sector. The most common security threats and issues are phishing attacks, hacking, credit card frauds, money thefts, cyber frauds, data theft, and data breach.

Thus, the brands have started implementing security risk analysis audits so that the company reviews key assets, current security strategies, IT infrastructure, and controls to prioritize the top vulnerabilities. Then they can be recommended the security control solutions.  E-commerce privacy has become a major concern for clients with the rise of identity theft and impersonation.

vTech believes that partnership security is essential, and we have these highly talented security experts working with the clients and helping to secure their digital environment. With vTech, you can uncover security risks threatening your organization. Security Checkup by vTech Solution and Check Point is an assessment identifying security risks on your enterprise network. At the end of the assessment, we provide a comprehensive threat analysis report.

SCHEDULE A SECURITY CHECKUP To schedule a Security Checkup, register at: vTechSolution.com/security-checkup/

Types of E-commerce Security Threats & Issues

Distributed denial-of-service attack –

This attack is just meant to shut down the network and making it impossible to access through its intended users.

Phishing –

These attacks generally start with an email message showing a trusted source like a major retailer or a big e-commerce company that directs the recipients to a “spoofed” website that looks trustworthy but, it’s actually fake and a form of bogus plan.

Ransomware –

Ransomware is malicious software that infects the system and shows messages demanding to be a fee paid for the system to work again.  It is a big criminal moneymaking idea installed through various summarized links in any email, website, or post.

Bad bots –

Bots steal strategic pricing database, and these website bots are mostly used for price scraping, which pulls detailed pricing and product data from the website by exhausting inventory and creating card fraud. Bad bots also create e-commerce scalping resulting in slowing down the website speed.

Poor management –

When security is vulnerable and delicate, it possesses a threat to the networks and high-security systems. Also, these e-commerce threats occur due to no proper budgets allocated for the purchase of the security vendor and solutions.

As there is a rise in connectivity to the Internet, there is also a danger to security with new threats emerging every day; updated security software is a pre-requisite to have a fully secured environment.  In this scenario, the E-commerce industry is facing many challenges.

vTech Solution, Inc. delivers end-to-end migration support to all organizations and also provides comprehensive migration support plans for all e-commerce threats security and issues.

For more details, Let’s Talk.

The latest challenge that the COVID-19 pandemic has thrown to the world has overturned the business as usual criteria of all sectors globally. Most of them have shifted to remote learning almost instantaneously, and organizations are also suddenly dealing with monetary challenges as the national and worldwide economy may now face what looks to be a downturn. The purpose of this white paper is to present mutual IT challenges in the education industry faced by teachers while struggling to participate in technology in the classroom and propose possible solutions to those glitches. Inspection of these matters should be valuable to present and future professors, institute superintendents, and educational technology investigators.

Click here to download the IT Challenges In The Education Industry

Education is fundamental in acquiring knowledge, values, skills, beliefs, and moral Habits. The quote rightly says: “Education is the key to success in life, and teachers make a lasting impact in the lives of their students” ~ Solomon Ortiz.

This coronavirus pandemic has shut the schools across the world and has resulted in the rise of online education in which the teaching is done remotely on online platforms. This has led to a rise in the usage of online video conferencing tools, virtual tutoring, or online learning software in this pandemic.

Remote Learning – For the coming academic year, remote learning students enrolled will have the same course, and they will be accountable for daily assignments, courses, grading, projects, and assessment the same as them on campus.

How is the education sector responding to COVID-19?

As of 27 July 2020, approximately 1.725 billion learners are currently affected due to school closures in response to the pandemic. According to UNICEF monitoring, 106 countries are currently implementing nationwide closures and 55 are implementing local closures, impacting about 98.6 percent of the world’s student population.

Remote Learning –

Students are learning remotely by communicating with the instructor, attending classes remotely, watching lectures online via various video tools, participating in discussions via voice thread and online chats. Also, students are able to give quizzes online and submit the assessment.

Cybersecurity Loopholes –

The COVID-19 has key cybersecurity problems across the world.  Scammers are firing tailored phishing cloud security and scams to hunt and prey on educational organizations. Hackers are also targeting educational portals and unemployment payments. Ransomware attacks are getting higher and smarter for targeting critical learning and teaching IT infrastructure and other related E-learning businesses as the remote work has also given them a new horizon for better transitioning and targeting fragile platforms.

Education communities in the USA had already significant security flaws. They sometimes lack funding and skilled key personnel to monitor 24/7 and improve cybersecurity defense checks.

Thus, many universities and schools make basic infrastructure system errors keeping old vulnerabilities uncompensated which in turn keeps a welcoming door open for serial hackers and scammers.

Are you concerned about the potential leakage of confidential information internally or externally?

With the cost-effective and strategy-focused approach, “vTech ImmunITy Package” provides a comprehensive portfolio of solutions for education institutions.

You’re not vulnerable anymore.

It’s important to manage Cyber Risk for research and higher education, and helping schools and universities to network for responsive teaching is our main goal.

Security vigilance, diligence, and security hygiene should be put at priority. The faculty and staff should be given prime training with appropriate precautions and diligence to have a reduced cyber risk.

As this pandemic has thrust online digital remote learning, we can help you create a virtual environment that is safe and cost-efficient with our education package.

Give The Most Engaging and Secure Online Learning Experience to Your Students

 Our ImmunITy Education Package consists of:

•             Network and Endpoint Security

•             Virtual Distance Learning Solutions

•             All-Inclusive E-Learning Platform

•             Tailor-Made Collaboration Tools

•             Cloud Migration

For more information, schedule a demo or talk to us

[audio mp3="https://www.vtechsoln.in/wp-content/uploads/2020/09/Audio-clip-Teaching-and-Learning-During-COVID-19.mp3"][/audio]

AI-driven tools are up for not only helping chatbots but also providing predictive analytics to prepare for incident management, demand planning, etc. The IT self-service desk is not a new element. However, in the “new normal” era, its usage is becoming more sophisticated since IT help desk chatbots and intelligent search recommendations guide users to the right services/solutions. In fact, experts say AI will be a key component of the help desk service in the coming years. The main advantage of using AI for the help desk and IT support is that it can eliminate the manual overhead required for the low-level service desk tasks. Hence, it allows employees to invest their time on higher valued tasks. vTech Solution, Inc. as an organization, believes AI-enabled help desk chatbot software has helped its clients in three major categories – chatbots, information gathering, and incident/request management. How AI is helping the help desk today?

1. Chatbots

A key area where AI capabilities are used at their optimum level is providing an automated chatbot experience for users 24/7. It means, there’s always someone who is available to answer your queries. IT support experts are willing to deploy IT help desk chatbots since they tend to not just apply NLP (natural language processing) to attend simple and repetitive queries and requests before forwarding complex issues to a live IT support personnel. Chatbot capabilities are extended to also perform tasks such as reset passwords, deploy software, modifications to restore IT services, etc. Take a look at the infographic below to know more about how chatbots benefit your remote employees.

2. Escalate requests and incident management

AI now plays a key role in automated categorization, setting priorities, and routing of incident and service tickets. Through predictive analytics, some of the fields of the form in a ticket get populated automatically. AI tools also recommend to prioritize incidents, classify the information into groups, and even assign the ticket! However, that does not mean that human work is eliminated here. An employee can override these suggestions, but AI assistance helps them to work faster and saves time in taking efforts of implementing obvious actions. Also read - The Rise of AI in Recruitment

3. Information gathering

An interesting capability of artificial intelligence help desk products is knowledge management. They apply an intelligent search function which not only relies on specific keywords but also understands their context and meaning. AI-powered service desk recommends solutions based on what has or has not worked before with past users. There are even intelligent auto-responders that reply to emails sent by users with the most relevant solutions. The tools also help to identify loopholes in the information database. AI-driven knowledge curation can not only help users but also IT personnel as well. The tools help to study past and present incidents, problems, modifications, errors, etc. and formulate them to come up with the most suitable solution for the IT service desk agents. Coming Up The next wave of AI capabilities will commence having more process and social analytics into the core system, along with flexible dashboards that help IT support agents to gain information on the current scenario. AI tools will also be able to identify issues and provide automated solutions for network alerts, security-related notifications, etc. In the future, AI’s focus in the help desk will be on voluminous tasks with low-importance, which are processed manually at present with costs incurred. It will also offer insights into large data sets that help in better decision making. In the future of IT support, organizations will look for new opportunities to automate and provide  proactive management of their working environment. Small businesses, especially, will be the first users of AI tools to automate or enhance support functions. Revamping the conventional help desk, vTech’s revolutionary IT help desk solutions are integrated with AI help desk agents which are fully equipped to handle various support requests with speed and accuracy. Want more information? Let’s talk As mentioned earlier in the article, AI capabilities will explore how chatbots can be used in various areas, check out the below infographic to understand how chatbots help remote employees improve their productivity.